Terms & Conditions
1. Introduction
Welcome to Complete IT Solutions (“we”, “us”, “our”). These Terms & Conditions govern your use of our website and the provision of our services. By accessing or using our site or services, you confirm your acceptance of these terms in full. If you disagree with any part, you must not proceed.
2. Intellectual Property
All content, materials, graphics, design, text, and functionalities on this website are owned or licensed by us and are protected by UK and international intellectual property laws. You may view, download (for caching only), and print pages for your personal, non-commercial use only. Any unauthorized use—such as republishing, resale, distribution, or modification—is prohibited.
3. Use of Site
You agree not to misuse our site in any way that could cause damage, impair functionality, or disrupt services. This includes transmitting malware, violating applicable laws, or attempting to gain unauthorized access to any part of our systems.
4. Services Overview
Complete IT Solutions offers comprehensive services including, but not limited to:
- Website design & development
- Hosting packages
- Email hosting
- IT support & technical services
- Cybersecurity
- Data encryption & recovery
- Computer sales and repairs
5. Payments
5.1 Invoiced Services
Unless otherwise agreed, payment for all invoiced services must be received within 30 days from the invoice date. Late payments may incur interest or suspension of services.
5.2 Monthly Support Agreements Recurring support services under our Monthly Support Agreements must be paid in advance on the 1st day of each month. Failure to process timely payment may result in temporary suspension of support and included online services.
6. Limitation of Liability
To the fullest extent permitted by law, we limit our liability for any direct damages arising from use of our services up to the total amount paid for those services in the preceding 3 months. We are not liable for indirect, consequential, or special damages.
7. Data Protection & Privacy
Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms. Please review that policy to understand how your information is collected, used, and protected.
8. Cookies
We use cookies to enhance your browsing experience—storing preferences, session details, and facilitating analytics. You may disable cookies via your browser settings, though this may affect site functionality.
9. Changes to Terms
We may update these Terms at any time. Revised terms will be posted on this page with the update date. Continued use of our services after changes constitutes acceptance of the updated Terms.
10. Governing Law
These Terms are governed by and construed under the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.